INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Are the rugs and artworks authentic?

Yes. Every piece at Zhee Showroom is authentic, handwoven, and carefully documented. We provide detailed photos and full videos of each item to ensure transparency.

Can the colors look different from the photos?

Slight variations may appear due to lighting and screen settings. However, we never edit or alter the original colors of our photos or videos.

How can I pay for my order?

We accept Visa and MasterCard. For selected transactions, bank transfers (wire transfers) are also possible.

From where will my order be shipped?

Orders are shipped either from Iran (the origin of most rugs) or from our partner storage facilities abroad, depending on the item’s location.

How long does delivery take?

Delivery time depends on your destination and the shipping method. Estimated timelines are explained in our Shipping Policy.

Can I cancel my order after payment?

No. Due to the unique and limited nature of our items, cancellations are not possible once payment has been confirmed.

Do you accept returns or exchanges?

No. All sales are final. However, we guarantee that the item you receive will match the product shown in our photos and videos.

Is my order insured during shipping?

Yes. Every shipment is carefully packaged and covered by insurance until it is safely delivered to you.

Do you offer worldwide shipping?

Yes. We ship internationally, with tracking and insurance included.

How can I contact you for further questions?

You can reach us by email at info@zheeshowroom.com or via WhatsApp at the number listed on our site.

What is the difference between an antique rug and a vintage rug?

Antique rugs are 100+ years old. Vintage rugs are 20-100 years old.

How do I know if a rug is truly antique?

Signs like natural dyes, handspun wool, uneven knots indicate antique construction. We provide authentication certificates.

What are the most popular rug patterns and designs you sell?

We specialize in Persian, and Oriental rugs featuring traditional designs like Malayer ,  Serapi, Bijar, and Baluch.

Can antique rugs be used on the floor or are they only decorative?

With proper underlay, many antique rugs can still be used on floors but rotation preserves them longer.

How are antique Persian rugs valued and priced?

Based on age, rarity, condition, materials, knots per inch, colors, and specific patterns. 

What are the benefits of hand-spun wool versus machine spun?

Handspun wool has more texture and character. Machine-spun is softer and more uniform.

How should I decorate a room with an antique Oriental rug?

Complement it with furniture and accents in similar color palettes and styles.

Do you ship antique rugs internationally?

Yes, we are experienced global shippers and work with reliable partners to safely deliver rugs worldwide.

How do I know if an antique rug is right for my home?

Consider your lifestyle, decor, size requirements, and if you want a rug to use vs. display. Our specialists can help guide you.

What are the tell-tale marks of different Oriental rug regions?

Experts can identify origin by design motifs, dyes, wool quality, and weaving density.

How long will an antique rug last?

With proper care, an antique rug can last 100+ years. Handspun wool and natural dyes increase longevity.

How often should I have an antique rug cleaned?

Professional cleaning every 3-5 years is recommended. Only handle delicately and spot clean when needed.

Is moth damage a risk with wool antique rugs?

Yes, regular vacuuming and periodic professional cleaning helps deter moths.

What are signs of damage or poor quality in an antique rug?

Worn areas, color fading, holes, weak foundation, and uneven shearing indicates condition issues.